Refund policy

General Information

Our 30-day return policy means that after receiving an item, you have 30 days to request a return.
To be eligible for a return, the item must be in the same condition in which it was received; sealed boxes must remain in their original shrink wrap, and the wrap must be intact.
Return shipping and related costs are the customer’s responsibility. Unless otherwise agreed with the customer, a 5% restocking fee will be applied to the item’s sale price.

To start a return, contact us at info@rocktunnelstore.com
Returns must be shipped to: via Costanzo Soletti 8, Castel Mella (BS), 25030, Italy.

 


Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.
If approved, your refund will be processed within 10 business days to your original payment method. Please note it may take additional time for your bank or credit card company to post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@rocktunnelstore.com